Effective Date: July 24, 2025
Mobile Brake Pro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services or visiting our website, you agree to the practices described below.
Information We Collect
We collect information from you in several ways, including when you schedule an appointment, contact us, or browse our website.
Personal information may include:
- Name
- Email address
- Phone number
- Vehicle details (make, model, year, VIN if provided)
- Service address
- Billing and payment information
- Communication history and service preferences
Non-personal information may include:
- IP address
- Device type and browser
- Geographic location (based on IP)
- Pages visited and actions taken on our website
- Cookies and tracking data
How We Use Your Information
We use the information we collect to:
- Schedule and confirm appointments
- Provide on-site brake repair and diagnostic services
- Communicate with you about services, payments, and updates
- Send invoices, receipts, and service documentation
- Provide customer support and warranty assistance
- Improve our website, services, and user experience
- Comply with legal, regulatory, and tax obligations
Payment Information
Payment is processed through secure third-party payment providers. We do not store your full credit or debit card information on our servers. Your payment details are encrypted and handled securely during transmission.
Sharing Your Information
We do not sell your personal information. We may share limited data with trusted third parties that help us deliver services, such as:
- Appointment scheduling platforms
- Payment processors
- Email and SMS communication tools
- Analytics and website hosting providers
These partners are only authorized to use your information for the specific tasks we contract them to perform and are required to keep your information confidential.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and help with marketing efforts. You can choose to disable cookies through your browser settings, although some parts of the site may not function properly without them.
Data Retention
We retain your personal information as long as necessary to provide services, maintain business records, honor warranties, and comply with applicable laws. You may request deletion of your data at any time, subject to legal and contractual obligations.
Your Rights and Choices
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your information (subject to certain conditions)
- Opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly
Security of Your Information
We use reasonable physical, technical, and administrative measures to protect your information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect or store personal data from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us here.